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Forum Discussion
ginunicyb
May 31, 2020Aspirant
Orbi 5Ghz Network
Hello, It seems my Orbi's 5Ghz network stopped working. It doesn't show 5G channel in the Control panel dashboard. Also I can't see Orbi 5g in the WiFi analyser. The signal is set to 100% and chann...
FURRYe38
May 31, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
ginunicyb
May 31, 2020Aspirant
What Firmware version is currently loaded? Router Firmware Version V2.5.1.8
What is the Mfr and model# of the ISP modem the NG router is connected too? Huawei HG659 VDSL modem
Has a factory reset and setup from scratch been performed since last FW update? Nope, was hoping to omit doing reset.
- FURRYe38May 31, 2020Guru - Experienced User
Your Modem already has built in router and wifi. IS the modem fully bridged and wifi disabled? This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
https://kb.netgear.com/26765/Disabled-Features-on-the-Router-when-set-to-AP-ModeAfter making sure of the ISP Modem configuration, I would do a reset on the RBR and set it up from scratch. You can turn OFF the RBS while you do this, just set the same SSID name and PW and later on turn on the RBS and it should reconnect.
- FURRYe38Jun 01, 2020Guru - Experienced User
Any progress on this?
ginunicyb wrote:What Firmware version is currently loaded? Router Firmware Version V2.5.1.8
What is the Mfr and model# of the ISP modem the NG router is connected too? Huawei HG659 VDSL modemHas a factory reset and setup from scratch been performed since last FW update? Nope, was hoping to omit doing reset.
- ginunicybJun 01, 2020AspirantFull reset helped.