NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Hpak's avatar
Hpak
Aspirant
Apr 14, 2020

Orbi Ac2200

I hope people are doing well and satying during these difficult times.  Since we are now all working from home and having to help homeschool, we were having issues with our Wifi.  We did our research...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 14, 2020

Basements are not recommended placement or locations for the main host router and wifi. I would get the RBR out of the basement and up on the main floor. You can put the RBS in the basement. 

 


What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Hpak's avatar
Hpak
Aspirant
Apr 17, 2020

Thanks for the response!  Unfortunately I can't move my modem from the basement as this is where they set-up everything.  

How do you manually set a channel?  I think it must be on auto.

 

Thanks

  • Retired_Member's avatar
    Retired_Member
    Apr 17, 2020
    Hpak wrote:

    Thanks for the response!  Unfortunately I can't move my modem from the basement as this is where they set-up everything.  

    How do you manually set a channel?  I think it must be on auto.

     

    Thanks

    don't waste your time on setting a manual channel.....your neighbors are doing the same.

     

    is it possible to run a ethernet cable out of the basement to a new location for the Orbi ...maybe the next floor up.  The middle of the house is best.