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Forum Discussion
Solved
ORBI AC300 RBR50/RBS50 fv V2.7.4.24
Hi, When trying to add my iPhone (iPhone 12) as a trusted device in the routers account settings, I get an "Unable to add your device - an internal error occured. Try again" - message when respondin...
Hi,
I should have done it from the start, but reinstalling the Orbi app on my iPhone made it work. Thanks for your support 🙏
Are you trying to add this to the Access Control section of the routers web page?
Where are you see this message at?
SInce the system is behind on FW, i'd update FW and then factory reset the system and setup from scratch using a web browser and PC: https://community.netgear.com/t5/Orbi-Wi-Fi-5-AC-and-Orbi-with/New-RBR50-RBS50-Firmware-Version-2-7-5-4/td-p/2296598/jump-to/first-unread-message
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Once system is set up again, you should be able to setup an IP address reservation and also should be able to set up access controls as well.
Hi,
I should have done it from the start, but reinstalling the Orbi app on my iPhone made it work. Thanks for your support 🙏
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡