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mvpcurtis's avatar
mvpcurtis
Aspirant
Mar 31, 2020
Solved

Orbi AC3000 | Help ISP

So I purchased this system and it finally arrived yesterday. I've been trying to connect and and set them up but it appears that when I login to my router which my internet service provider has provided for me, there's no bridge mode. I've searched the web and found that Sky doesn't like their customers to use third party devices.

 

I paid £300 for this system so I'm wondering if anyone is able to help me out in anyway in successfully setting the system up if it's even possible. Thank you.

 

Country - United Kingdom

ISP - Sky

Package - Super Fast Fibre

Devices - Sky Q hub (router/modem), Sky Q TV box and a Sky Q mini TV box.

 

Thank you.

  • Option 3 would be the easiest for now. Once you understand more about networking and modem router configurations, then you could try the DMZ and router mode on the Orbi.

     

    Enjoy. :smileywink:

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    You can put the Orbi in AP (access point) mode. it disables the orbi router functions but leaves the wireless and ethernet ports still active to use. 

    That's how I use my orbi. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop


    mvpcurtis wrote:

    So I purchased this system and it finally arrived yesterday. I've been trying to connect and and set them up but it appears that when I login to my router which my internet service provider has provided for me, there's no bridge mode. I've searched the web and found that Sky doesn't like their customers to use third party devices.

     

    I paid £300 for this system so I'm wondering if anyone is able to help me out in anyway in successfully setting the system up if it's even possible. Thank you.

     

    Country - United Kingdom

    ISP - Sky

    Package - Super Fast Fibre

    Devices - Sky Q hub (router/modem), Sky Q TV box and a Sky Q mini TV box.

     

    Thank you.


     

    • mvpcurtis's avatar
      mvpcurtis
      Aspirant

      FURRYe38 wrote:

      This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
      https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
      Couple of options,
      1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
      2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
      3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop


      mvpcurtis wrote:

      So I purchased this system and it finally arrived yesterday. I've been trying to connect and and set them up but it appears that when I login to my router which my internet service provider has provided for me, there's no bridge mode. I've searched the web and found that Sky doesn't like their customers to use third party devices.

       

      I paid £300 for this system so I'm wondering if anyone is able to help me out in anyway in successfully setting the system up if it's even possible. Thank you.

       

      Country - United Kingdom

      ISP - Sky

      Package - Super Fast Fibre

      Devices - Sky Q hub (router/modem), Sky Q TV box and a Sky Q mini TV box.

       

      Thank you.


       


      FURRYe38 I'd like to attempt option 2 since there's no bridge or modem mode available within my Sky Q hub so my next question is how do I configure the DMZ?

       

      Thank you.