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Orbi ac3000 rbk50 won’t connect to internet. Brand new. First setup.
Hello, wifi working. Connected Devices listed on orbi app. Can check internet speed on orbi app. But no internet connection. Have rebooted, tried new cables. Tried old router. Works fine. Frustrated....
I kept getting the message saying not connected to Internet while setting up the Orbi RBK50 on my phone. The problem was that I had private DNS mode setup on my phone. Once I disabled this, everything worked fine.
All my devices connected fine to the router but my partners surface pro and google pixel could connect to Wi-Fi but would have not internet or drastically slow internet.
After tons of research, figured out that setting up the DNS in the adapter settings fixed the issue.
Step 2 in the following website:
https://www.drivereasy.com/knowledge/fix-dns-probe-finished-bad-config-error/
A question to support. Why do I have to do this for some devices? Surely this is a bug?
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Could be a number of reasons. I would start with ISP services and device first. Modem router combos can cause problems.
You can configure DNS on the Orbi router to use other DNS services besides ISP DNS. I use 1.1.1.1, 4.2.2.4 and Quad 9.
tiztrain wrote:
All my devices connected fine to the router but my partners surface pro and google pixel could connect to Wi-Fi but would have not internet or drastically slow internet.
After tons of research, figured out that setting up the DNS in the adapter settings fixed the issue.Step 2 in the following website:
https://www.drivereasy.com/knowledge/fix-dns-probe-finished-bad-config-error/
A question to support. Why do I have to do this for some devices? Surely this is a bug?
