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Forum Discussion
Dtomaso1
Jan 12, 2019Follower
Orbi ac3000 rbk50 won’t connect to internet. Brand new. First setup.
Hello, wifi working. Connected Devices listed on orbi app. Can check internet speed on orbi app. But no internet connection. Have rebooted, tried new cables. Tried old router. Works fine. Frustrated....
- Jul 07, 2019
I kept getting the message saying not connected to Internet while setting up the Orbi RBK50 on my phone. The problem was that I had private DNS mode setup on my phone. Once I disabled this, everything worked fine.
FURRYe38
Jan 15, 2019Guru - Experienced User
Any update on this?
Dtomaso1 wrote:
Hello, wifi working. Connected Devices listed on orbi app. Can check internet speed on orbi app. But no internet connection. Have rebooted, tried new cables. Tried old router. Works fine. Frustrated. Please assist. Thx
Chuck_M
Jan 15, 2019Mentor
He had conflicting or competing DNS entries in some network adapter properties: Two threads above he said:
All my devices connected fine to the router but my partners surface pro and google pixel could connect to Wi-Fi but would have not internet or drastically slow internet.
After tons of research, figured out that setting up the DNS in the adapter settings fixed the issue.
- FURRYe38Jan 15, 2019Guru - Experienced User
That as well.