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Forum Discussion
Orbi AC3000 router keeps losing internet connection
I have an Orbi AC3000 router connected to a POE. This setup has been pretty stable for the past 2+ years. A couple of days ago, the router started showing the internet was offline and it would go online and offline repeatedly and devices could not connect to the internet. I reset both the router and POE and the internet connection would be restored but only for a few minutes and the internet would start going offline and online repeatedly again.
After doing some troubleshooting and trying some different things to resolve the issue, I think I have narrowed it down. If the internet goes offline and then starts cycling offline and online repeatedly, I power off and then power on the POE. I don’t have to reset the Orbi router. The internet connection is stable for 3 or 4 hours and then the problem starts happening again with the internet going offline and online every 15 - 30 seconds. When I power off and power on the POE, the problem is resolved for another 3 to 4 hours.
I’ve also used a couple of different POEs and the problem occurred with 3 different POEs. Any ideas what is causing this?
After doing some troubleshooting and trying some different things to resolve the issue, I think I have narrowed it down. If the internet goes offline and then starts cycling offline and online repeatedly, I power off and then power on the POE. I don’t have to reset the Orbi router. The internet connection is stable for 3 or 4 hours and then the problem starts happening again with the internet going offline and online every 15 - 30 seconds. When I power off and power on the POE, the problem is resolved for another 3 to 4 hours.
I’ve also used a couple of different POEs and the problem occurred with 3 different POEs. Any ideas what is causing this?
