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Forum Discussion
Orbi AC3000 satellite slow connection
Hi all, I hope someone can help me here. Last week my Orbi satellite started to continuously lose connection. In the Orbi iOS app it would have a purple dot and reset. It would keep doing this and th...
MstrbigAlso, I was using the ethernet cable that came with the kit to connect the ARRIS to the RBR50. I switched it out anyway with a brand new ethernet cable and there was no noticeable difference.
Is it possible to bypass the Arris router? reboot the ONT, connect the Orbi router directly tro the Arris router? I'm not sure with AT&T, but with Verizon and Frontier the ONT is distributing 1 IP addsress to whatever router you choose and that router, in your case the Orbi, in router mode, handles DHCP. This is how we install Orbi systems on Frontier's service.
The only other reason satellites would be slow is interference, too far from the Orbi router, and if totally wireless in straight line, meaning router to satellite to satellite, daisy chaining is off and should be turned on. If both satellites are the same distance from the router, turn off daisy chaining.
MstrbigI cannot bypass the ARRIS router. I tried, and the Orbi doesn't get an internet connection. Just for visibility, the 2.4Ghz radio is turned off on the ARRIS and it is being used in IP passthrough DHCP-fixed mode -- so for the most part the ARRIS has very low interference. The 5Ghz band is on so I can connect to the admin but it is on channel 147 or something so not an inteference issue.
So what's super strange about all of this is that the routers have not been moved for months, and the satelites have been in this position, providing much faster download speeds. It just suddenly dropped to 7mbps which is normally great but with multiple in the house on zoom calls, am feeling the pain a little bit (btw the multiple people in the house hasn't changed for months -- there's no devices added or removed to network which makes me feel this is a hardware failure on the satellite).
To your last point about the satellites you are correct they are both fairly equidistant to the router, but the voice is on a floor below the satellite so the voice connects to the satellite in daisy chain. It wasn't a problem before but just for sanity I have both turned off the voice and completely removed it from the mesh for testing purposes and it did not solve the issue (Satellite continued to serve stream maxed at 8mbps, standing right next to it).
Thank you for your help, I think we have isolated the issue to the satellite itself. Unfortunately warranty ran out so Netgear will not provide any support or opportunity for repair. I'm unable to work at home in that room so I need to resolve this in short order.
I have just purchased the Nest Wifi and the Orbi 753 from the costco deal that is currently running. I'll test with that and let you know.
What ONT is AT&T using? You may have to reset and reconfigure the Orbi router to get connected directly. Then again since you have the ISP Arris, there may be no ONT, but just the network cable coming from the AT&T box, which will explain no IP address. Also if you haven't done so, swap out the satellites to see if it is in fact the satellite in question.
The ONT looks like this: https://images.app.goo.gl/XyMxVDEz7r3gviGA8
This is plugged into the ARRIS. The ARRIS is a modem/gateway so it cannot be removed from the system.
You've given me a few ideas, let me try to do some more investigation.