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Forum Discussion
Orbi Access Control Not Working Properly (since FW update?)
Since I got my Orbi RBK50 (RBR50 router with RBS50 satellite) well over a year ago, I've been using Access Control set to "Block all new devices from connecting" until I specifically approve. Last w...
Stev3D wrote:Since I got my Orbi RBK50 (RBR50 router with RBS50 satellite) well over a year ago, I've been using Access Control set to "Block all new devices from connecting" until I specifically approve. Last week (after applying the 2.3.1.60 firmnware update) I added a new device, and today another new device. I have explicitely approved them using the iOS app, and the browser-based interface. For some reason, their approval is spontantaneously changing from "Allowed" to "Blocked." Router reboot makes no difference.
Could you please describe how the devices were added using the browser-based interface? My assumption is that the process is to open the Advanced Tab->Security->Access Control page, scroll down to the area "List of allowed devices not currently connected to the network", click on the "Add" button, and enter the device MAC address and some "name." Then click "Apply" to have the changes made permanent. Correct?
I confess to not having extensive experience with Access Control. My pattern has been to turn off Access Control, let things get connected (I often assign IP addresses to them), and then after they have appeared in the table as "Allowed", I turn on Access Control. (and click that damn Apply button!)
Hi, CrimpOn , yes that is one way to do it. Another is to first attach the device (in the case of the first one having problems it was by plugging a computer in via Cat-5e Ethernet, and in the second it was a computer accessing it via Wi-Fi) and then using either the Web-based settings (Advanced / Access Control) allow it by checking the box next to its entry and clicking “Allow” (or you can click the “Edit” button, select “Allow” from the drop-down, and while there edit the device name as it will appear on the list). Alternatively, you can use the mobile app, and toggle on the corresponding entry on the device list — which is what I think I did in both cases.
Describing this got me thinking: Maybe there is a defect in the way the mobile app (iOS in my case) creates access control entries? Before I do anything drastic (and a factory reset is pretty drastic to me), I will disconnect those computers, delete their entries using the Web-based interface, recreate them manually, and THEN bring up the devices. This way I take the iOS app out of the picture (which is how I started out — before the Orbi iOS app even existed.
Glad you asked since this just might work.
