orbi admin password recovery problems (can't reach login screen)

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fmalloy wrote:

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DrJohnH wrote:

It is entirely unacceptable to do a reset to recover a password. 

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If you read these boards regularly you will see that the recommendation is to "factory reset" for any and every problem under the sun. Is it raining outside? Factory reset!

We are all users here.  Without access to NG's code or resources.  So, when we get flummoxed, then factory reset provides a common starting point for starting over.  It's not ideal, but it is the great equalizer and a place to start.

To make matters worse, there are lots of postings where a firmware update failed, and even a factory reset doesn't work, requiring some crazy TFTP gyrations and instances of bricked routers. 

That is unacceptable situation for a well-designed hardware and firmware update process.  NG-scanctioned FW update process should never need such back-door methods.  But, if one is out of warranty, then it becomes the only thing to try.  If NG pushes and installs a firmware without user intervention, then they should fix this even out of warranty.  That is my opinion, but I could say that till the cows come home... I won't matter.  Maybe a reasonable NG tech support or moderator would intervene then.

There are only two occasions where your router should get factory reset - 1) at the factory, and 2) when you're selling the router to someone else. To paraphrase Steve Jobs - if you need to fix the problem with a factory reset, you blew it.

Agree 100%

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i had the same problem after the newe software update.

first of all i only had to typ in the username and then leave the password tray empty.

then i was abble to make a new password