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Forum Discussion
orbi admin password recovery problems (can't reach login screen)
Hello, I forgot my orbi admin password. i am trying to follow recovery steps, but when I go to orbilogin.net or routerlogin.net, the webpage brings up a disney splash screen/advertisement window. if...
I have the same problem I hope someone can help us
I am hoping someone can help me.
I have the Orbi Home Wifi System RBK13 and my app has decided to log me out and will not allow me to log back in. I am on the admin password page and to be honest I cannot recall ever changing the password. But password whcih I believe is the default doesnt work. I have been trough the orbbilogin.com/,net pages and all the other suggestions on here and I cannot even see a proper landing page. Either way I am not able to follow the instructions provided, as in cancel and then forgot password and the home page is so dreadful. Plain text and no images at all. Netgear dont have a chat facility and I don't have support apparently even though my router is just over 12 months old. All I need is a password recovery option. I really don't want to do a facory reset as I am worried I will have to update all of my connected devices. single mum who's child would lose thier mind if we didnt have internet access. Which is actulaly pretty ropey atm as one of my satellites doesn't seem to be working.
If anyone can help I would be massively appreacitive.
Needless to say I cannot believe that a company as large as Netgear makes password reset soooo difficult. This is the 3rd evening I have been trying to resolve this. I am about to lose my mind.
Please help!
Wire connect a PC to the router and factory reset the router using the back push pin button. Hold it in for 15 seconds then let go. Power OFF the ISP modem for 30 seconds than back on. Wait for the WHITE led to slowly pulsate on top of the RBR, then log in to orbilogin.com using a web browser and walk thru the setup wizard. This time write down all important information for safe keeping later on.
LunaBuna wrote:I am hoping someone can help me.
I have the Orbi Home Wifi System RBK13 and my app has decided to log me out and will not allow me to log back in. I am on the admin password page and to be honest I cannot recall ever changing the password. But password whcih I believe is the default doesnt work. I have been trough the orbbilogin.com/,net pages and all the other suggestions on here and I cannot even see a proper landing page. Either way I am not able to follow the instructions provided, as in cancel and then forgot password and the home page is so dreadful. Plain text and no images at all. Netgear dont have a chat facility and I don't have support apparently even though my router is just over 12 months old. All I need is a password recovery option. I really don't want to do a facory reset as I am worried I will have to update all of my connected devices. single mum who's child would lose thier mind if we didnt have internet access. Which is actulaly pretty ropey atm as one of my satellites doesn't seem to be working.
If anyone can help I would be massively appreacitive.
Needless to say I cannot believe that a company as large as Netgear makes password reset soooo difficult. This is the 3rd evening I have been trying to resolve this. I am about to lose my mind.
Please help!
This is message number ~20 in a discussion that started over a year go.
You might get some useful feedback, but you would do yourself a favour by starting from scratch.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.
If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide. For example, as this is a router, it helps to know what modem you are using and the various things that you have tried to fix the problem.Any progress on this?
LunaBuna wrote:I am hoping someone can help me.
I have the Orbi Home Wifi System RBK13 and my app has decided to log me out and will not allow me to log back in. I am on the admin password page and to be honest I cannot recall ever changing the password. But password whcih I believe is the default doesnt work. I have been trough the orbbilogin.com/,net pages and all the other suggestions on here and I cannot even see a proper landing page. Either way I am not able to follow the instructions provided, as in cancel and then forgot password and the home page is so dreadful. Plain text and no images at all. Netgear dont have a chat facility and I don't have support apparently even though my router is just over 12 months old. All I need is a password recovery option. I really don't want to do a facory reset as I am worried I will have to update all of my connected devices. single mum who's child would lose thier mind if we didnt have internet access. Which is actulaly pretty ropey atm as one of my satellites doesn't seem to be working.
If anyone can help I would be massively appreacitive.
Needless to say I cannot believe that a company as large as Netgear makes password reset soooo difficult. This is the 3rd evening I have been trying to resolve this. I am about to lose my mind.
Please help!
