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omgiv's avatar
omgiv
Aspirant
Jan 31, 2017
Solved

Orbi and Directv Mac Address

I purchased the Orbi system yesterday after having tried the Eero mesh system and being unimpressed.  The setup wasn't quite as simple as the Eero but the performance is above and beyond.  

 

The reason I am writing is that I was trying to get a handle on the devices connected to my network and I have an entry that is giving me trouble.  I have Directv for my television service and currently have 2 HD receivers and 1 HD DVR with a wired cinema connection kit attached to the Orbi satellite.  I see 3 devices under my list of connected devices that I believe are associated with Directv.  The problem is that one of them  says "blocked" under the status tab even though I haven't blocked anything.  It has an IP address but the MAC address is not correct.  Instead of pairs of numbers and letters, it is "/OrbiDevName1>".  The address cannot be edited so I am at a loss of what to do.  I have unplugged the CCK and also unplugged it from the Orbi and reconnected it to a different port on the back of the satellite.  I am hoping that someone can help or point me in the correct direction to fix it.  Thanks in advance for the help!

  • gfrey's avatar
    gfrey
    Mar 31, 2017

    Ignore my post earlier, my DirecTV Genie HR54 was an issue on DirecTV side.  They fixed my account settings and everything works fine now.  VoD is still unstable but I am pretty positive it is an issue with DirecTV starting the Now service and not being able to keep up with bandwidth.

18 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello omgiv

     

    Are you on the latest firmware 1.4.0.34?

     

    DarrenM

    • omgiv's avatar
      omgiv
      Aspirant

      Thanks for the reply.  I am on the most current firmware both on the router and satellite. Still have the same issue unfortunately.

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        Hello omgiv

         

        I checked and this is still a bug that our engineers are working on but the unit showing blocked is still working?

         

        DarrenM

  • Thank you for checking. The device is indeed working.
  • New owner of ORBI here. Going through all of the screens and I noticed It looks like I am plagued with this issue of weird mac address too.  Is this going to be fixed soon?

     

    2017-03-14_18-15-16.jpg

    2017-03-14_18-37-29.jpg

    • Bing-Stroller's avatar
      Bing-Stroller
      Luminary

      I have just done the latest firmware update (v1.8.0.6) and they are still appearing in my attached devices.

       

      So it looks as though we are going to have to put up with them for a while longer !

      • nhraj700's avatar
        nhraj700
        Aspirant

        Thank you for the response and also informing me of another firmware update..  I just upgraded the firmware to 1.5.0.12 from 1.2.0.6 over the weekend. I didn't realize another update was out. Thanks again!

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello Miki24

     

    I do not have a version number at the moment but I know it is coming.

     

    DarrenM