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Forum Discussion
Orbi and EX8000
I recently replaced my R6400 and EX8000 extender with an Orbi RBK40 and one satellite. However, I need an ethernet port in the room where the etender was previously located so I tried to get the EX8...
Just an update since I did hear back from Netgear support yesterday. They said:
"The RBR40 and EX8000 is compatible however you need to disable the one WIFI name feature of the extender in order to work."
So I factory reset the EX8000 and went thru its setup again, this time using EXTENDER-2 and EXTENDER-5 as the extended network names. Same result -- after hitting continue as the last step of the setup, it did not connect to the Orbi. Passed that info alsong with the screenshots in the attached doc back to them last night. Back to waiting...
PS.
One interesting aside...their support email also said:
It seems that the purchase date specified for this registration is beyond a reasonable "presumed shelf life" (the difference between manufacture date and purchase date). Since you are a valued customer of NETGEAR, we will be providing one-time courtesy support.
Purchase date: June 13, 2020
Manufacturing date: March 01, 2017
I purchased this last Saturday from Amazon:
https://www.amazon.com/gp/product/B06XJMFDRP
So I just added that little caveat to the reviews there.
Interesting shelf life statement vs purchase date.
Thanks for letting us know. Hopefully NG can get the EX working for you.