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Forum Discussion
orbi and fibre broadband
Hi, I've been using my orbi setup for about 18 months now with 'normal' broadband. Today I've just upgraded to fibre broadband and was expecting to be able to just 'plug n play' and orbi would be up ...
TrevReav wrote:
Hi, I've been using my orbi setup for about 18 months now with 'normal' broadband. Today I've just upgraded to fibre broadband and was expecting to be able to just 'plug n play' and orbi would be up and running, but no.
The orbi just sits there glowing purple and doesn't connect. I've tried restarting everything, but still nothing.
Any thoughts?
thanks in advance.
Most fibre instllations aren't plug and play. we need a little more info to go off.
Orbi still requires a modem or modem/router combo device to connection to. What is your's? Model/brand/firmware.
Is it a straight modem device or is it a combo device? If its a combo device, the orbi will need to be in AP mode.
In terms of your orbi, if its pulsing magenta here are the reasons:
Pulsing magenta. Your Orbi router ring LED might pulse magenta for the following reasons: the WAN port link is down, the router is unable to get the IP address from the modem or ISP, or the router is unable to connect to the Internet.
Most likely if it was working before that its unable to get a IP address or unable to connect to internet. Find your modem info and look at its manual to find out how to pass through to the Orbi.