ORBI and Frontier FIOS (Quantum G1100 Router) Internet Drops

Question

I have the Orbi RBR50 (Router + 2 satellites) with v1.10.1.2 connected in AP mode to my Frontier FIOS Quantum G1100 Router, with the FIOS Wifi disabled. My internet, wifi AND the FIOS router ethernet, drops for approximately 6 seconds every 15 minutes, to the second. I am running Net Uptime Monitor that tracks drops greater than 5 seconds. This affects the devices connected directly to the FIOS Router via ethernet LAN. This is not really noticeable with regular internet activity, but is definitely a problem with PS4 online gaming and my Ooma VOIP phone connected directly to the FIOS router. Otherwise, the internet signal and connectivity are great.

If I disconnect Orbi from the FIOS Router, the internet failures cease to happen.

I have confirmed that BEAMFORMING and MU-MIMO are disabled.

Any ideas before returning the Orbi to Costco?

Thanks!

Hermosaman · Answer

Hi Darren - Yes, I have tried a different ethernet cord and different ports. What I find interesting is that the entire internet connection from the FIOS router is dropped every 15 minutes, almost to the second, only when the Orbi is plugged in.

I can provide the Net Uptime Monitor log if that helps.

Thanks!

Hermosaman · Answer

Well, that did not work...&nbsp; :(&nbsp; It is still dropping...&nbsp;

DarrenM · Answer

Hello Hermosanman

&nbsp;

Have you tried another Ethernet cord? have you tried another port on the router to connect orbi to?

&nbsp;

DarrenM

DarrenM · Answer

I am not familiar with FIOS routers but is there a address reservation of allow list in the router that you can add the Ip address of orbi to?

&nbsp;

DarrenM

Hermosaman · Answer

Can you help me understand where I can look for the address setting?&nbsp;

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ORBI and Frontier FIOS (Quantum G1100 Router) Internet Drops

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