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Forum Discussion
hallson
Mar 26, 2019Aspirant
Orbi and Google websites
'm at wits end and hope that someone here might be able to help.
I have an Orbi20 with two satelites. I get great speeds (~200mbps) and have been very happy with the device. Over the last few weeks...
johnc646
Mar 27, 2019Aspirant
I have the same exact problem, have troubleshooted the exact same steps, and I'm at my wits end. I can't understand why or how this is happening. I disabled QoS and WMM in attempts to resolve and tried a whole slew of different DNS providers, but can't seem to resolve. If you find a solution please do follow-up with us here!
FURRYe38
Mar 27, 2019Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
johnc646 wrote:
I have the same exact problem, have troubleshooted the exact same steps, and I'm at my wits end. I can't understand why or how this is happening. I disabled QoS and WMM in attempts to resolve and tried a whole slew of different DNS providers, but can't seem to resolve. If you find a solution please do follow-up with us here!
- johnc646Mar 27, 2019Aspirant
Router RBR40 V2.2.1.210
Satellite RBW30 V2.2.1.204Both wired and wireless clients experience this problem. Have tried Quad9, ISP DNS, Cloudflare, Google DNS, etc.
Have tried with QoS and WMM enabled and disabled in every combination. ISP is RCN and RBR40 is in router mode connected to our modem which is Arris TM804G. Every other site / service performance is perfectly fine except every and all Google related services.
- FURRYe38Mar 27, 2019Guru - Experienced User
Connect up one wired PC or laptop directly to the ISP modem. Do you get the same issue with google?
johnc646 wrote:
Router RBR40 V2.2.1.210
Satellite RBW30 V2.2.1.204Both wired and wireless clients experience this problem. Have tried Quad9, ISP DNS, Cloudflare, Google DNS, etc.
Have tried with QoS and WMM enabled and disabled in every combination. ISP is RCN and RBR40 is in router mode connected to our modem which is Arris TM804G. Every other site / service performance is perfectly fine except every and all Google related services.
- johnc646Mar 27, 2019Aspirant
No, directly connected everything loads perfectly fine and performance is as expected. Please trust me when I say I've ran through every single plausible scenario to rule at an issue other than it being the Orbi.