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Forum Discussion
Zoethedog
Feb 11, 2018Guide
ORBI and horible streaming media performance.
Hi, To Orbi support, do you ever intend on fixing these units so that streaming media can actually work longer than 4 minutes, or I just have to chalk this up as a terrible purchase wasting abou...
Zoethedog
Feb 12, 2018Guide
Thanks for the reply. It is a problem with this router, and yes some devices are fine such as roku. Other devices get kicked on and off constantly. My past router did not do this, but had a smaller range. This problem has been report ad nausium here. I've had contact with support about Amazon echo getting dropped repeatedly, and that seems to have been made better with the last update and a few suggested advanced setting changes, which are not documented anywhere so I think we can assume here a work around. I am not a tech noob, and I know how to drill down through variables to pinpoint issues. So, when several devices exhibit the same behavior we can probably rule out individual devices. When the internet speed and reliability test with high results, we can rule that out. When a device that is known to be problematic exhibits the same problems that others keep reporting without resolution I think we can safely assume from where that problem originates. All I want to know, and I'm sure others do too, is if this expensive p.o.s. is going to be fixed or do I junk this system and resolve to not purchase from this unreliable brand again. Cheers.
JoeCymru
Feb 12, 2018Virtuoso
Not wanting to teach my grandmother how to suck eggs, just curioious. Is fast roaming enabled or disabled? How is the backhaul doing? How many satellites do you have? Are you in a star or daisy chain mode? What is the signal strength 15' away from router and each satellite? Can you see it drop and reappear? It seemed to me that the .18 changes affected some people dofferently. Did you try to go back to old firmware?
- ZoethedogFeb 12, 2018GuideJoe, thanks for this. I will look into this tonight when home. It would be wonderful if there was a resolution!
- ZoethedogFeb 12, 2018Guide
So, fast roaming is disabled, 1 satellite, daisy-chain mode is on, backhaul reports good. I have not tried rolling back to a previous firmware.
Per tech support I've also made these changes:
A) Change the Channel of the Orbi's WiFi. Select 11, 9,6, or 1 for 2.4GHz and 48 or 44 for 5GHz. Apply to have your changes take effect.
B) Change the MTU Size under WAN Setup page to 1492, 1450 and 1400.
C) Disable both Enable Implicit BEAMFORMING - Boosts WiFi speed, reliability, & range for all mobile devices and Enable MU-MIMO under Wireless Settings. Observe. You can also enable these then also observe the connections- BeobachterJun 03, 2018Tutor
I also habe this issue with my Orbi Router RBR20 and Satellites RBS20. Changed the system to Orbi a view days ago and never had this problem bevore with my old router:
Streaming stops every view seconds or is interrupred with:
- Netgear Arlo Pro
- Netgear Arlo Q (and Q Plus)
- Harman/Kadon Omni 10 and Omni 20 wifi Speakers
- Amazon alexa for radio streaming
- Ring Video Doorbell 2
The reason for this must be Orbi. Firmware V2.1.4.10
- DarrenMJun 06, 2018Sr. NETGEAR Moderator
We have a new beta firmware you may want to try you can find it here.
https://community.netgear.com/t5/Orbi/Orbi-firmware-update-v2-1-4-16-availability/m-p/1585613#M32993
DarrenM