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Forum Discussion

Bigguy1's avatar
Bigguy1
Aspirant
Apr 18, 2019
Solved

Orbi and iOS compatible?

Having trouble with all ios and tvOS devices since I installed orbi: phones, iPads, Apple TVs. Cannot download apps, HBO GO and Netflix media wont play, Apple Music won’t play. Running on v2.3.1.4...
Troubleshooting
  • FURRYe38's avatar
    FURRYe38
    Apr 18, 2019

    Try setting a custom DNS address of 1.1.1.1 and 9.9.9.9

     

    Orbi is iOS compatible. 

     

    Has the ISP modem and Orbi been powered off for 1 minute then power ON the modem and let it sync then power ON the Orbi base and then try? 

     

    The Orbi is directly connected to the modem correct? 

     

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 18, 2019

Try setting a custom DNS address of 1.1.1.1 and 9.9.9.9

 

Orbi is iOS compatible. 

 

Has the ISP modem and Orbi been powered off for 1 minute then power ON the modem and let it sync then power ON the Orbi base and then try? 

 

The Orbi is directly connected to the modem correct? 

 

Bigguy1's avatar
Bigguy1
Aspirant
Apr 18, 2019
Yay! The custom DNS assignments solved the problem! Thank you very much.
  • gr8sho's avatar
    gr8sho
    Virtuoso
    Apr 19, 2019
    FWIW, those DNS are not so much custom as they are alternative services, Cloudflare and quad 9 respectively. Odd though that your ISP is failing. I’d still be concerned about that.