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Forum Discussion
Orbi and Lennox iComfort thermostat
I've just had a new Lennox iComfort thermostat installed, and it will not connect to Orbi. The thermostat will connect to my iPhone hotspot, but not Orbi. The thermostat shows a good WiFi signal fro...
mljones6 wrote:
I've just had a new Lennox iComfort thermostat installed, and it will not connect to Orbi. The thermostat will connect to my iPhone hotspot, but not Orbi. The thermostat shows a good WiFi signal from Orbi--3 or 4 bars. Anyone had a similar problem, and how did you troubleshoot it?
how do you perform the setup? At the Lennox iComfort thermostat or using your Iphone?
I do the wifi setup right at the iComfort panel.
I upgraded the firmware to the latest 2.1.4.14 and it connected once for about 30 minutes, but then disconnected again. And again, it's showing 3 identical SSIDs being broadcast.
The iComfort panel just sits at "joining" until displaying an error, wifi command timed out. This problem is new to me, and it's only been since 2.1.4.10/14 releases.
can you forget all of the previous networks and start over? Weird that you can see three different networks, can you see them on all devices?
The weird thing is all of my other devices work fine. Even the other devices on the 2.4 band. Both the Lennox and the New 3ds see three identical SSIDs whereas the other 2.4 band devices only see one. And only the Lennox iComfort E30 is having trouble staying connected.
This problem started with the last forced update. I really don't understand why Netgear is forcing consumers to update their Orbi units when every time it adds a host of new issues. I was fine on 2.1.3.4 ... why can't I simply stay on that one?
My iComfort S30 connected just fine the other night when I first set up my Orbi (RBK53) system.
I was able to control the upstairs and downstairs temp by the iComfort app and through Alexa with no problems.
This afternoon, I could not get the S30 to respond by app or Alexa, so back to the thermostat settings I went. I now see three SSIDs and the S30 will not connect to any of the three. If I tap the i in a circle next to each, it says security is wpa/psk tkip, with no option to change it to WPA2.
I was able to manually add the thermostat using my SSID and setting it manually to WPA2. Everything seems to be working now using that method. Clearly the iComfort is not reading the security type info put out by the Orbi system.
My Orbis came with 2.1.3.4 out of the box and then updated to 2.1.4.0. The iComfort device worked fine briefly on 2.1.4.0 but something caused it to drop and not read correctly after that.
Might try FW upate here:
Do a factory reset after the update and set up the Orbi router from scratch.
mcb13 wrote:
My iComfort S30 connected just fine the other night when I first set up my Orbi (RBK53) system.
I was able to control the upstairs and downstairs temp by the iComfort app and through Alexa with no problems.
This afternoon, I could not get the S30 to respond by app or Alexa, so back to the thermostat settings I went. I now see three SSIDs and the S30 will not connect to any of the three. If I tap the i in a circle next to each, it says security is wpa/psk tkip, with no option to change it to WPA2.
I was able to manually add the thermostat using my SSID and setting it manually to WPA2. Everything seems to be working now using that method. Clearly the iComfort is not reading the security type info put out by the Orbi system.
My Orbis came with 2.1.3.4 out of the box and then updated to 2.1.4.0. The iComfort device worked fine briefly on 2.1.4.0 but something caused it to drop and not read correctly after that.
