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Forum Discussion
Orbi and Lennox iComfort thermostat
I've just had a new Lennox iComfort thermostat installed, and it will not connect to Orbi. The thermostat will connect to my iPhone hotspot, but not Orbi. The thermostat shows a good WiFi signal fro...
I too have had a connectivity problem as described. My thermostat was working fine and installed on 5/16 until late summer of 2018. In June of 2018 I installed my Orbi system without a problem, including my thermostat and all other wifi devices. In September, my Orbi connection to my Lennox icomfort thermostat became intermittent and then virtually noexistant. I disconnected Orbi and reconnected to my former router and the thermostat connects to the wifi as it should. I have many deadspots in my home that Orbi corrected, but the thermostat connection is unacceptable. Help!
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
If you updated to recent FW v.210, try enabling Daisy Chain. Some have mentioned that this seems to be working in reverse order, enabling means disabled actually. Hoping NG support can have a look at this. So try this out as well.
https://community.netgear.com/t5/Orbi/Firmware-2-2-1-210-and-connection-problems-Skybell/m-p/1649275/highlight/true#M43001
Try this as well:
Advanced Wireless Settings both 2.4GHz and 5GHz changed CTS/RTS Threshold to 2307.
https://community.netgear.com/t5/Orbi/Orbi-RBR40-RBS40-V2-1-4-16-mesh-network-drops-connection-to/m-p/1601598/highlight/true#M35230
Change the CTR/RTS threshold values for both 2.4 GHz and 5 GHz (2341 and 2345 respectively), changed preamble modes to long preamble, and Set 20/40Mhz Coexistence to 40Mhz only.
thermo1 wrote:
I too have had a connectivity problem as described. My thermostat was working fine and installed on 5/16 until late summer of 2018. In June of 2018 I installed my Orbi system without a problem, including my thermostat and all other wifi devices. In September, my Orbi connection to my Lennox icomfort thermostat became intermittent and then virtually noexistant. I disconnected Orbi and reconnected to my former router and the thermostat connects to the wifi as it should. I have many deadspots in my home that Orbi corrected, but the thermostat connection is unacceptable. Help!