NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi and Netflix
My Orbi system has been working fine to stream Netflix programmes on my SmartTV until a few days ago, when I started receiving a message saying that Netflix have detected that I am using an "unblocke...
Thanks for the response, but I'm afraid I'm an elderly techo-virgin and don't really understand your reply, and wouldn't know how to carry out the changes you suggest. I'm in UK , my ISP is SKY and the modem they supply is their standard one.
Any chance of an idiot's guide to sorting out this problem?!!
If you were able to plug directly into your ISP's modem, then it is still acting as a router, correct? If so, your Orbi needs to be set up as an access point only, not a router. Check the instructions for putting it in AP mode.
Thanks for the suggestion. I've actually managed to surprise myself and change the Orbi router to AP Mode. This hasn't solved the problem however - I still cannot stream anything from Netflix on my Smart TV (I can on my desktop computer which is situated right next to the modem and Orbi router - but the Smart TV is in a separate room, hence the need for the Orbi system). The message from Netflix says that they have "detected" that I am using a unblocker (I'm not) or a proxy (I'm not). I get the feeling that whatever Netflix are using to do their detecting is a bit over sensitive and finding issues where there aren't any - after all, it all worked like a dream until a few days ago. And the Netflix helpline is particularly unhelpful. Looks like they will be losing a customer.