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Forum Discussion
Scoopboot
Mar 02, 2020Follower
Orbi and Ring Chime doorbell connection problems.
Orbi and Ring Chime doorbell connection problems. Orbi is a mesh network and creates one SSID for network connections. Usually, we would have network-5g and network-2g - now it’s just one name - ...
smcolivas
Apr 08, 2020Aspirant
Thanks for the comments and info. Like others, I have been fighting with the connection issues with my two Ring Doorbell 2 devices for MONTHS. Issues still - EVEN after having two Chime Pros sent in order to keep the Ring Doorbells on the 2.4 Ghz side. We also have Alexia/Amazon devices (Dots, two ECHOs, etc.) all connected with the Ring app as well.
The majority of time the issue happens at 4 AM and getting false "Motion at the Front Door" announcements from the Chime and Amazon devices at the same time. Nothing there. When I look on my phone (Android) Ring App - sure enough the front door connection is poor. Nothing wrong with the Orbi Mesh system. Trying to use the Ring App to see the device health - the RSSI for the Front Door bell is not even showing up. Trying to see the Chime Pros network it shows all green and good (which it is not). Trying to then see the device health on the Chime Pro closest to the front door - the APP goes nuts and shuts down.
No matter how many times I go and reboot the Rings to the network - within a day or two - the issues come back. Have had replacement Doorbells - still same issue. Have been sent replacement Chime Pro - still same issue.
Yesterday was asked by RING tech to put the Doorbells back on my home network - and that is the last time there is any recordings or events logged. I get the notications on Amazon devices of motion but not on my phone app for RING. The app only notifies me when I hit the doorbell button - but again no live views or recordings.
So from what others have posted, we all know the issue is keeping the Ring devices on the 2.4 GHz. I just logged into the ORBI and then went to Setup, WIreless Setup - and changed the 2.4 GHz from AUTO to Channel 6. Orbi rooter did the reboot and I'm now going to go and add the Ring Doorbells back to Chime Pro network and see if this will work as they don't want to work on the ORBI network and see what happens.
Question - I'm looking through the manual and can't find anything - is there ANY way to set up a 2.4 GHz channel or "Split" the router like the one from Spectrum which I got rid of and just have a "bridge" from the cable provider to the Main RBR20??