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Scoopboot's avatar
Scoopboot
Follower
Mar 02, 2020

Orbi and Ring Chime doorbell connection problems.

Orbi and Ring Chime doorbell connection problems.   Orbi is a mesh network and creates one SSID for network connections. Usually, we would have network-5g and network-2g - now it’s just one name - ...
smcolivas's avatar
smcolivas
Aspirant
Apr 08, 2020

   Hello again and thanks for the links.

The Base is in my office.  The first Orbi Satelite is less than 20 feet away and right above the first Chime Pro.  The 2nd Orbi Satelite is about 25/30 feet away from the first Satelite.  I noticed that after the last Firmware update and now when I did the steps below - the Orbi Mesh took out both satelites and all of the items are linked to the base.  Not suprised as it came back on first.  

 

I did go and do the items in prior postings: 

  • Turn off 5 GHz SSID broadcast. You must wait for about 1-1.5 minutes for the change to take effect. 
  • Pick up phone/pad.
  • Go to wifi settings and tell it to forget the connection to the Orbi's SSID
  • Turn OFF WiFi radio on the phone or pad for 5 seconds. Then turn the wifi radio back on.
  • Tell phone to connect to the Orbi (it will see and use the 2.4 GHz SSID)
  • Set up IoT thing
  • Turn on 5 GHz SSID broadcast
  • The next time your mobile phone connects to the Orbi it should find, and use, 5 GHz.

??I also unchecked the Enable WMM setting under the 5 GHz as well as transmit as not clear if affected anything or not?

 

Anyway, I waited and then logged into the wifi and I comfirmed that my phone was in fact on the 2.4 GHz.  I went into the orbi app and deleted both ChimePros.  I then went and added the first one on the inside wall behind the front door Ring device.  I then went and hit setup button on Ring Device and had it go find the Chime Pro Network again - which it did. I then went outside and re-entered the Chime Pro Network for the Front Door bell - the Chime Pro stated connected. Well it is WORSE and not better. Just like before when issued started - I have no RSSI on Ring App for the Front Door and poor connection noted, then I just got the first false motion detection from the Front Door as in the past when network issues. 

 

AUGH.... one step forward and now two steps backwards.  

 

So I went out and took the battery (even though hardwired trickle charge) and did the add network again for the front door - it joined the Chime Pro again and waited for Firmware update on the RING. I now have an RSSI at least - 68 - which is crap.  And the Chime Pro RSSI is at 44 vs in the 27-32 range when I had the 5 GHz transmitting.  

 

I don't know if any benefit to do the other Chime Pros at this point?

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 08, 2020

AT most WMM should be enabled most of the time. Helps in speed and performance. 

 

What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

 

Try enabling  or disableing Beamforming and MIMO(MIMO may or maynot be needed). Under Advanced Tab/Advanced Settings/Wireless Settings

Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

 

Possible that the door bell unit could be faulty as well...