NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI and SONOS - FW V1.12.0.18 does not work
iOS devices cannot connect to SONOS with a Boost wired direct to an Orbi router with the new firmware for Orbi - V1.12.0.18. Macs and PCs can connect. Has anyone else experienced this problem and ...
No problems here with a Boost setup either. As timch said, I would look for a wiring or setup problem first.
I don't know your setup, but if you have two routers and Orbi is not in AP mode, then the wired and wireless clients could be on different subnets and Sonos wouldn't work.
Thanks st_shaw and timch.
My set-up is using a Netgear modem (no router capability) to which the Orbi is connected, acting as a router. The Sonos Boost is connected by ehternet to the Orbi unit.
Everything works well, including controlling Sonos via wifi by desktop, portable (PC and Mac), except iOS devices which cannot connect when the Orbi has the V1.12.0.18 firmware. Are you both having no trouble with iPhones and iPads on your set-ups?
Everything, including iOS devices works for me when using the older firmware V1..11.0.20.
With thanks for your help.
Loxley No problems with iPhones and iPads and Sonos on v1.12.0.18. I'm running Orbi in AP mode though.
You are seeing strange behavior for sure. It's not obvious what the problem is. It amost sounds like the iOS devices are connectig to a different WiFi network. A few questions might help figure out what's happening:
1. Is the guest network enabled on Orbi?
2. What is the IP address of your Orbi router, e.g. 192.168.1.1, and what is the WiFi SSID and IP address on your iOS device when it's not working?
3. When your iOS device isn't working with Sonos, can your iOS device access other devices on your LAN? If you don't have a way to test LAN connectivity, you could download an app that includes ping functionality. "Network Tools" from Hurricane Electric on the App Store includes a ping function. With that you can see if you are able to ping the router, the Sonos Boost, etc.
4. When iOS cannot see Sonos, does it matter whether the iOS device is connected to the Orbi Router or Satellite. Some people have reported issues with Satellite connectivity, but I don't think I've seen anyone say they cannot see devices wired to the router when they are associated with the Orbi router WiFi.
st_shaw - thanks for your repply - it is all a bit odd, I agree, especially as everything including Sonos recognition, does work when using the V1.11.0.20 firmware.
In answer to your questions:
1. Guest network is disabled
2. The Orbi is in router mode and its IP address is the default 192.168.1.1. The SSIDs on the iOS devices match the Orbi router and their IP addresses are reserved in the range 192.168.1.xx to xxx
3. Yes - all my iOS devices work with the Orbi using the new firmware but none recognises the Sonos network.
4. It makes no difference whether the iOS devices are connected to the router or the satellit.
Nothing obvious still. Let me ask two more questions to clarify.
2. How are the IP addresses reserved for your iOS devices--on the Orbi DHCP server, or manually on the iOS device itself? (Trying to rule out possible IP address duplication.)
3. You say the iOS devices work. How exactly are you verifying that? (I want to be sure you can ping or otherwise connect to devices on your LAN, not access the Internet. iOS devices rarely connect to other clients on the LAN under normal use, so I need to ask.)