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Loxley's avatar
Loxley
Guide
Jul 23, 2017

ORBI and SONOS - FW V1.12.0.18 does not work

iOS devices cannot connect to SONOS with a Boost wired direct to an Orbi router with the new firmware for Orbi - V1.12.0.18.   Macs and PCs can connect.  Has anyone else experienced this problem and ...
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st_shaw's avatar
st_shaw
Master
Jul 23, 2017

Nothing obvious still. Let me ask two more questions to clarify.

 

2. How are the IP addresses reserved for your iOS devices--on the Orbi DHCP server, or manually on the iOS device itself? (Trying to rule out possible IP address duplication.)

3. You say the iOS devices work.  How exactly are you verifying that?  (I want to be sure you can ping or otherwise connect to devices on your LAN, not access the Internet. iOS devices rarely connect to other clients on the LAN under normal use, so I need to ask.)

Loxley's avatar
Loxley
Guide
Jul 23, 2017

Thanks for the reply. 

 

The answers to the additional questions are:

 

2. Reservation is on the Orbi router

 

3.  I've used Net Analyser to ping the devices and confirm no conflicts 

 

 

 

 

  • st_shaw's avatar
    st_shaw
    Master
    Jul 23, 2017

    Ok.  You've tried almost everything I can think of and nothing explains the behavior.

     

    If your other devices can connect via WiFi and see Sonos, and if your iOS devices can access the LAN fine, there is absolutely zero explanation for why iOS devices could not access Sonos, unless there was some sort of firewall rule in place blocking access.

     

    The only other things I would try are 1) a reset of Orbi to factory defaults and re-setup, and 2) having iOS forget the Orbi WiFI network and re-connecting.

    • Loxley's avatar
      Loxley
      Guide
      Jul 23, 2017
      Thank you again.

      I've checked the firewalls and cannot see an issue. It still stumps me that it is only the change in Orbi firmware that results in the problem.

      I will try your suggestions next weekend.

      Thanks.
      • alangsam's avatar
        alangsam
        Aspirant
        Jan 17, 2018

        I had a ATT Wifi router that had limited range. I have had sonos in the house for years. I switched to the Orbi and satelite setup and wifi range and speed much better. However it has wrecked my sonos setup. i constantly have to use the wizard to reconnect the Speakers. We get sound dropouts or the quality is terrible. Interstingly when using the web tools we can see that the upstairs sonos speakers are connecting to the main orbi downstairs instead of the satellite orbi 5 feet away? This has been very painful. i didnt have the option to connect them via ethernet.

         

        I have ordered a Sonos boost to see if it helps. All in all while i love the orbi i like my sonos better.