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Solved
Orbi Android App Shows "No Connected Devices Found" Under Network Map
Model: RBK50-100NAS (which includes one Satellite) hardware version: RBR50 firmware: v2.5.1.8 hardware type: Orbi Purchased this model (RBR50-100NAS, Orbi Triband Wifi with one satellite) i...
This issue appears to be common right after a firmware update. The ORBI needs a lot of "settling" time to allow all the data from the satellites and router to stabilize. I recently updated to 2.5.1.8 (4 days ago). I have an iPhone 8 and the ORBI iOS app showed a similar situation, i.e., "No connected devices." until after about 24-36 hours. I'd wait patiently for another day or so. Don't do any reboots or resets until the 24-36 hours has passed. If you're still getting a bogus app display, I recommend a factory reset of the satellite.
Good luck!
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https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Good Luck.
Not being a developer I had (and have) no way of knowing whether the real cause is the Orbi phone app bug. Kudos to the phone app developers because the app works great in alll other respects and the issue appears to resolve itself within a relatively short period of time.
This problem has been discussed elsewhere in the forum with the most common cause being guessed at by users as, "using spaces in the router and/or satellite name." In that discussion some users with the problem didn't use spaces in the device names and the solution didn't work for many who eliminated the spaces. In that discussion I don't recall recall whether the issue occurred after a firmware upgrade.
If the phone app is a client which calls for the "device connected" data but the router or satellite are temporarily unable to serve it then this might not be an phone app issue.
When it comes to the Orbi and Orbi app, anything is possible.
Have seen odd issues with spaces and special characters seems to be a factor in how the system operates and works...Good call on users should check for these in there device names. I've always perferred to use no spaces. If a space is needed, use a ( _ ) underscore character in between words.