Orbi android app used to connect, now it says "C3000 The app does not support your router model"

I'm lost in the talk of Orbi and C3000.

The Orbi app is for Orbi hardware. The C3000 is a now slightly aged (2014) cable modem router.

The app for non-Orbi stuff is either the Netgear mobile Genie or the Nighthawk app for Nighthawk devices.

Visit the support pages for the C3000:

C3000 | Product | Support | NETGEAR

and you will read:

Note. The Genie App is only supported in the latest firmware version for this model .

 

Unfortunately, control of the firmware on cable modems is in the hands of the Internet service providers.

However, the download pages let you get a copy of the desktop app for your system.

Modem Combo Units:
This would be a double NAT condition which isn't recommended. Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

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scottds711 wrote:

Firmware is: V2.2.1.210

OPperation Mode is : AP

 

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