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Forum Discussion
Orbi android app used to connect, now it says "C3000 The app does not support your router model"
The Orbi android app used to work just fine with my Orbi Router RBR50....until recently.
Now when it tries to log in, it says "C3000 The app does not support your router model".
Is this possi...
Firmware is: V2.2.1.210
OPperation Mode is : AP
I'm lost in the talk of Orbi and C3000.
The Orbi app is for Orbi hardware. The C3000 is a now slightly aged (2014) cable modem router.
The app for non-Orbi stuff is either the Netgear mobile Genie or the Nighthawk app for Nighthawk devices.
Visit the support pages for the C3000:
C3000 | Product | Support | NETGEAR
and you will read:
Note. The Genie App is only supported in the latest firmware version for this model .
Unfortunately, control of the firmware on cable modems is in the hands of the Internet service providers.
However, the download pages let you get a copy of the desktop app for your system.