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Mstrbig's avatar
Mstrbig
Master
Aug 30, 2020

Orbi app and orbilogin.com giving false information revisted

There have been a few threads from users, that when loading the app and/or the WEB GUI, they see wrong information under Attached devices. I can't say this may be the problem and solution some have experienced, but:

Today I switched out one of my satellites and replaced it with an RBS40V Voice. Since it was only temporary, I did not want to remove the disconnected satellite. Now when I load up the app or go to orbilogin.com, all the devices that were connected to the satellite, that was removed, now show wired, instead of wireless, and all connected to the RBS40V satellite. 

First I rebooted the Orbi router and satellites, no change. Then I went to a few devices, shut them down and restarted them, no change. Finally I removed the satellite, that is showing up as disconnected, (the one I physically disconnected), and now all devices are correctly shown. 

So if anyone is experiencing this annoying error, this may be why.

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