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Forum Discussion
Orbi App don't recognise this device
The Orbi app for IOS has updated at some point since I last used it and when I enter my credentials I'm getting a 'we don't recognise this device', which is fair enough, I have a new phone. When I tr...
Coinslot wrote:How do I change the device or email address if I cannot log into the app?
When you get to the "app" forum, you may get a more satisfactory result by sending a private message to one of the forum moderators (by clicking on their forum 'name' - the "at sign" + name. Moderators have a graphic "N" after the name). Such as Blanca_O
Netgear prefers that customers not post sensitive or private information on the public forum.
I would include the email address that you no longer have access to, your new email address, and the serial number of the Orbi.
That makes (yet another) reason I prefer the Orbi web interface over the "app".