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Forum Discussion

ihndfjknankcsoh's avatar
Oct 06, 2021

Orbi app keeps bringing me back to admin log in page

Whenever I put my admin details in, the orbi app goes into the next step and then immediately brings me back to the admin page. This happens no matter how many times I try it, and therefore I am unable to set up my router. 

1 Reply

  • If this is the initial setup of an Orbi system, it might be easier to use a computer with a web browser, rather than the Orbi 'app'.

    I must confess that I have never set up an Orbi using the app.

    My impression is that one simply connects the smartphone/tablet to the Orbi WiFi, open the app, and it should find the Orbi and begin.

    Mayby this would be a good time to do a Factory Reset on the Orbi, just to make sure that the app is dealing with a router that has not been changed from the factory settings.

    https://www.youtube.com/watch?v=cMw4ePACgc4