Today I tried to connect via remote management to two Orbi routers. I push "connect with remote management", and the two routers are showing up, but when I choose a router I get a screen saying WiFi Not Detected (with two buttons - Try Again and Connect Remotely). I logged into one of the routers using the ip address in a web browser and everything looked fine. Before today, I have used the Orbi app extensively and have not had a problem. App version 2.4.12.5, both Orbis are fw 2.3.5.30

Hello Orbi Community, Please be advised that we have been made aware of an issue with Remote Management functionality not working when using the Orbi or Nighthawk app. This issue should now be resolved. If you're still experiencing issues please send me or any of the other Community Team members a message. Thank you, Christian

orbi app not connecting via remote management (to two different remote routers)

7 Replies

FURRYe38
Guru - Experienced User
Dec 10, 2019
Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app

Thank you.
- jamienbermy
  Tutor
  Dec 10, 2019
  Same issue on remote manegment via ios app
  I can't find the thread on the app message baord
  - FURRYe38
    Guru - Experienced User
    Dec 10, 2019
    Post a new post if you don't see one.
    jamienbermy wrote:
    Same issue on remote manegment via ios app
    I can't find the thread on the app message baord
Christian_R
NETGEAR Employee Retired
Dec 10, 2019
Hello Orbi Community,

Please be advised that we have been made aware of an issue with Remote Management functionality not working when using the Orbi or Nighthawk app. This issue should now be resolved. If you're still experiencing issues please send me or any of the other Community Team members a message.

Thank you,

Christian

Forum Discussion

orbi app not connecting via remote management (to two different remote routers)