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Forum Discussion

MarkARockport's avatar
MarkARockport
Aspirant
Aug 02, 2019

ORBI App not functioning on ORBI RBR20

I installed my ORBI RBR20 with two Satellites on 4/25/19.  Everything has worked great until a week ago.  I noticed that the Apple Airplane that I have hard wired to my main ORBI had stopped having t...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 02, 2019

Please post about this over in the Orbi app forum:

https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app


Good Luck.

MarkARockport wrote:

I installed my ORBI RBR20 with two Satellites on 4/25/19.  Everything has worked great until a week ago.  I noticed that the Apple Airplane that I have hard wired to my main ORBI had stopped having the green light on and was now flashing yellow.  Opended the ORBI app on my iPhone, nothing, I cannot connect to the ORBI.  I have gone to the website, obviously, and can open my account and can get to here.  What on earth is going on?  How do I get the app to work.  I have not upgraded the software from my orginal purchase, can I even do that now?  It says that I need to upgrade to v2.2.1.212 prior to upgrading to v2.3.5.26.  I am TOTALLY LOST, can anyone help me out, PLEASE!  My systems is an iMac, Ultra internet 400 mbps, RBR20 SN: 5EH58A5E12226.  I cannot tell you the firmware verison because I can no longer access the ORBI through the app.