Orbi App picking up another router (not mine)

Question

Has anyone else had someone else's router showing up in their Orbi app??? I cannot get tech support to escalate or respond (or help at all) so, curious if this has happened to anyone else?&nbsp;

CrimpOn · Answer

Are you connected to your Orbi WiFi network or remote?&nbsp;

dissapointed123 · Answer

Orbi wifi network

CrimpOn · Answer

doesn't seem possible, does it.&nbsp; recognize the IP address?

dissapointed123 · Answer

No! And I can't understand why Netgear doesn't see this as an issue!&nbsp;

CrimpOn · Answer

How about emailing the serial number (privately) to Blanca_O?

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Orbi App picking up another router (not mine)

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