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Forum Discussion
Solved
orbi app
I've set up the Orbi Whole Home Wi Fi system AC3000, and the Orbi app shows connection and all works well...except that my Roku device apps don't work. When I click on Amazon Prime Video or Disney Pl...
- The simplest solution is to put the Orbi into Access Point (AP) mode. Use the Orbi web interface, Advanced Tab, Advanced Settings, Router/AP mode. The Orbi will reboot. Now the ATT will assign all IP addresses. Easy enough to try.
It would be helpful to know exactly what ISP device the Orbi is connected to. (brand & model)
Ordinarily, Orbi just "works fine", but there are specific situations which cause problems, specifically when the Orbi is configured as a "router" (the default) and is connected to a "router". This is called a "Double NAT". Here's how Netgear describes it:
https://kb.netgear.com/30186/What-is-Double-NAT
The issue with Amazon Prime has come up several time recently. I do not remember exactly how it was resolved.
It is also sometimes helpful to know if Disney Circle and/or Bitdefender Armor were activated during the install, and specifically which firmware release the Orbi is using.
Thanks
My internet service provider is AT&T-Uverse. They provided me with their brand of router/modem and its model number is NVG599. I agree this is likely a double NAT issue but I cannot figure out how to change my ATT unit to modem only and impossible to get a hold of ATT technical support. Any suggestions or other ways to fix this issue? Hard to believe I'm the only one to face this problem, as I followed all the instructions in the Orbi app setup.
- The simplest solution is to put the Orbi into Access Point (AP) mode. Use the Orbi web interface, Advanced Tab, Advanced Settings, Router/AP mode. The Orbi will reboot. Now the ATT will assign all IP addresses. Easy enough to try.
Thank you! That worked perfectly. I really wish Netgear would anticipate these issues and add a simple notification to new Orbi users of the need to go to Advanced Settings to change to the access point setting on the Orbi router when connecting via existing (in my case) AT&T router / modem. Much frustration over something that was easily fixed and should have been part of the standard set-up instructions. Oh well...