NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi appears to be corrupted by auto update, won't boot
Hi, So, I have an Orbi Router that's worked fine since purchase in 12/16, but had a problem in the early morning of 5/4/17, and now crashes on boot. I can see the DHCP processes start to vend IPs...
Hello PaulMoore
I would suggest to try and manually reload the firmware via a wired connection. If you can not log in via the gui you could try the tftp method.
https://kb.netgear.com/22688/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP
DarrenM
Thanks for the process info, and I successfully used it to reload the latest and previous Orbi firmware via TFTP, but unfortunately it appears to not be a firmware issue, as the problem still occurs.
The Orbi boots, with the slow blink white LED, then goes solid white, solid green, flashes red, then off. The cycle then starts again. Sigh.
Hello PaulMoore
Id suggest contacting support if there may be a hardware failure they can help test this and RMA the unit if needed.
http://www.netgear.com/support/contact.aspx
DarrenM
contacted support, and no they can't help with it, as their script for the ring lights doesn't cover this sort of failure, and for $89.99 they would help me "fix the configuration" that's "causing the magenta ring light", which indicates "no internet configuration". We I asked her how we would get to the configuration web page, when the WiFi never comes up, and the page is only displayed via Ethernet for 20-30 seconds before the router crashes, she just stuck to the $89.99 charge to renew support.
I am done with NetGear.
The Orbi is a fantastic product and for the 6 months that it worked it was easy, seamless and give me perfect coverage across my house and yard, at full speed connectivity.
It's too bad that customer support is a joke.
im pretty sure all you needed to say was i want an RMA number so i can return to place of purchase and get ether a replacement model or refund , of course they cant help with added support as thats the process but they should have passed you over to the rma department if you asked
