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Forum Discussion
Orbi appears to be corrupted by auto update, won't boot
Hi, So, I have an Orbi Router that's worked fine since purchase in 12/16, but had a problem in the early morning of 5/4/17, and now crashes on boot. I can see the DHCP processes start to vend IPs...
I assumed that also, but when I tried the support person said that we needed to attempt to "fix the configuration", as the magenta ring light indicates no internet connection, so her opinion was it was not HW. I tried unsuccessfully to ask her how we would do the configuration when the login page was only accessible for 20-30 seconds, but she held fast to doing that.
I almost did spend the $89 so she could refund it when the configuration fix didn't resolve the problem, but by this time I honestly had had it. I understand 90 day free support, but that should start the 1st time you call support for an issue.
just ring back to support and have the level 1 escilate it and just get the supervisor to transfer you over to the rma dept