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Forum Discussion

zcobrausa's avatar
zcobrausa
Aspirant
Nov 13, 2017

ORBI Authenication error

I have had the RB50 router with 2 satellites for about a year and it has worked great.  After the last Android update my phone loses connection and shows "authenication error occurred".  I have check...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Nov 15, 2017

Have you tried to forget the orbi network on the phone and connect to it again?

 

DarrenM

zcobrausa's avatar
zcobrausa
Aspirant
Nov 15, 2017

I have tried that.  I also tried running the phone in safe mode.  Sometimes the phone will stay on the network for a couple hours and other times just a few minutes.  If I turn the wifi off and then back on it will reconnect.  

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Nov 16, 2017

    what android phone are you using?

     

    DarrenM

    • zcobrausa's avatar
      zcobrausa
      Aspirant
      Nov 17, 2017

      Galaxy S6

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Nov 17, 2017

        have you updated the firmware on the phone I know samsung released a patch they made it have problems on mesh networks and then patched it.

         

        DarrenM