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DESIi1's avatar
DESIi1
Star
May 02, 2017

Orbi backhall signal dropping to Zero

When I upgraded to the latest firmware the backhall signal started to drop to zero.  It was smooth prior to the upgrade.  This has to degrade performance.  See below.  What can be done?  
Orbi Backhall dropout
Troubleshooting
Retired_Member's avatar
Retired_Member
May 02, 2017
I have the exact same problem and have been trying to explain this to support for about a month. The backhaul drops about every 10-15 seconds which causes devices to briefly say the internet connection was lost. They recently had me RMA the satellite which I got back and of course didn't fix the problem because the signal is coming from the router. Not sure if you are having speed problems but after mine worked great for about 3 months, Wi-Fi speeds are now about a tenth of what the wired speeds are. A factory reset seems to solve the problem for about a day.
  • DESIi1's avatar
    DESIi1
    Star
    May 03, 2017

    The problem with my setup is that the webcams that connect through the 3 Orbis tell my webcam software they are off line and the screen turns to a rainbow for a few seconds then blink back on.  Needless to say that is a real pain.

     

    Hopefully a Netgear tech will see our plight.  I'd expect others are having the same issue but just do not know it without good WiFi tracking software. 

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      May 05, 2017

      Hello Desli1

       

      1. Orbi FW version when issue occurs? Which previous FW did you not see this issue?
      2. Client device (Desktop, tablet, smartphones?)
      3. Number of Orbi devices (1 router + 1 sat, 1+2 etc)
      4. Tool you used to capture the channel disconnect? (inSSIDer ?)
      5. When running the test or experiencing the issues, how close are you to Router or Satellite?

      Thanks 

      DarrenM

      • DESIi1's avatar
        DESIi1
        Star
        May 05, 2017
        1. Orbi FW version when issue occurs? Which previous FW did you not see this issue?  -->>  1.9.1.12
        2. Client device (Desktop, tablet, smartphones?) -->> Web Cams, Smart Phones & Tablets
        3. Number of Orbi devices (1 router + 1 sat, 1+2 etc) -->> 1 Router + 2 Sat
        4. Tool you used to capture the channel disconnect? (inSSIDer ?) -->> Acrylic professional and my cell phones WiFi Overview 360 Pro
        5. When running the test or experiencing the issues, how close are you to Router or Satellite? -->> 10 feet with cell

        I have always had the problem, it was previously reported, was away from the system for 4 months, came back 4/47 upgraded FW and it got worse.

         

        WiFi Signal.jpg

        I alsp get this message.

         

        WiFi Unstable.jpg

         

        I appreciate your assistance.

        Al