NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi backhall signal dropping to Zero
When I upgraded to the latest firmware the backhall signal started to drop to zero. It was smooth prior to the upgrade. This has to degrade performance. See below. What can be done?
I have the exact same problem and have been trying to explain this to support for about a month. The backhaul drops about every 10-15 seconds which causes devices to briefly say the internet connection was lost. They recently had me RMA the satellite which I got back and of course didn't fix the problem because the signal is coming from the router. Not sure if you are having speed problems but after mine worked great for about 3 months, Wi-Fi speeds are now about a tenth of what the wired speeds are. A factory reset seems to solve the problem for about a day.
The problem with my setup is that the webcams that connect through the 3 Orbis tell my webcam software they are off line and the screen turns to a rainbow for a few seconds then blink back on. Needless to say that is a real pain.
Hopefully a Netgear tech will see our plight. I'd expect others are having the same issue but just do not know it without good WiFi tracking software.