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Forum Discussion
Orbi backhall signal dropping to Zero
When I upgraded to the latest firmware the backhall signal started to drop to zero. It was smooth prior to the upgrade. This has to degrade performance. See below. What can be done?
Hi Darren,
Not Desli1, but for me:
1. Currently on 1.9.1.12 but also on the 2 or 3 previous firmwares. I do not know when it was last stable or ever, because it was dropping the first time I checked months ago.
2. Laptop and smartphones. Wired connection to desktop is solid and always full speed.
3. 1 router and 1 satellite. Issue still occured while satellite was away being RMA'd.
4. Captured with wifiAnalyzer app on smartphone and inSSIDer on laptop.
5. It occurs whether I am right beside the router or at the edge of its range. With no satellite connected, the router was still broadcasting the backhaul (no SSID) and it was constantly dropping.
Not Desli1, but for me:
1. Currently on 1.9.1.12 but also on the 2 or 3 previous firmwares. I do not know when it was last stable or ever, because it was dropping the first time I checked months ago.
2. Laptop and smartphones. Wired connection to desktop is solid and always full speed.
3. 1 router and 1 satellite. Issue still occured while satellite was away being RMA'd.
4. Captured with wifiAnalyzer app on smartphone and inSSIDer on laptop.
5. It occurs whether I am right beside the router or at the edge of its range. With no satellite connected, the router was still broadcasting the backhaul (no SSID) and it was constantly dropping.
Thanks for responding so quickly I will pass this info on.
DarrenM
I will also add in my data. I have the 1 router 2 satellite. I do NOT have drop out of Internet. The above graph was taken when I was streaming supergirl from the CW website. However my backhaul does not cut to 0 but it does go down to - 110 signal which is pretty much nothing. The rest of network I did not show because of privacy reasons but they all remain good strength
Unfortunately now my satellites are also dropping to zero.
Should I contact tech support?
Hello Desli1
Yea you may want to contact support with this.
DarrenM
