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Forum Discussion
Orbi backhall signal dropping to Zero
When I upgraded to the latest firmware the backhall signal started to drop to zero. It was smooth prior to the upgrade. This has to degrade performance. See below. What can be done?
Hi DarrenM,
Do you think this is a hardware issue? I'd rather not pay shipping again to RMA the router if it might be a software problem. Thanks for your help.
Do you think this is a hardware issue? I'd rather not pay shipping again to RMA the router if it might be a software problem. Thanks for your help.
DarrenM I have a outstanding support incident from December on this dropping to zero issue. I left the area for 4 months so I am over the 90 day support option. I also would rather not return units. So .. is this a hardware issue or will it be fixed in a firmware update? What is your best guess or can you check with your higher level support?
Thanks!
Al
Hello DESli1
I will look into your support case and see if I can escalate the issue.
DarrenM
Hello DESli1,
Did you ever get to the root of this problem ?
Thanks
