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Forum Discussion
Orbi backhall signal dropping to Zero
When I upgraded to the latest firmware the backhall signal started to drop to zero. It was smooth prior to the upgrade. This has to degrade performance. See below. What can be done?
Hi DarrenM,
Do you think this is a hardware issue? I'd rather not pay shipping again to RMA the router if it might be a software problem. Thanks for your help.
Do you think this is a hardware issue? I'd rather not pay shipping again to RMA the router if it might be a software problem. Thanks for your help.
DarrenM I have a outstanding support incident from December on this dropping to zero issue. I left the area for 4 months so I am over the 90 day support option. I also would rather not return units. So .. is this a hardware issue or will it be fixed in a firmware update? What is your best guess or can you check with your higher level support?
Thanks!
Al
Hello DESli1
I will look into your support case and see if I can escalate the issue.
DarrenM
Hello DESli1,
Did you ever get to the root of this problem ?
Thanks
unfortunately no I still have it, and other issues have shown up. I installed Xfinity with a Comcast router and now I get system wide dropouts for up to 10 minutes.
I have the Orbis in Access point mode with the Comcast box as the router. I will switch and let Orbi have the entire system (DHCP) today to see if it improves anything.
As a FYI, even if you turn off the WiFi on a Comcast router the radios still broadcast the Xfinity channel crowding your spectrum. You can set it to Bridge Mode, we will see if that actually stops the radios. If not I will purchase a aftermarket cable modem. But the damn Orbis need to do what they are supposed to do.
Boy do I sure have an update for you guys. I just received a brand new in box Orbi Router due to an RMA from support. I simply opened it and plugged it in. I have not connected it to my modem or anything. Here is what I see. I am confident this is a hardware fault affecting probably every single Orbi. I believe Netgear owes a refund due to the warranty unless they can somehow prove this is intentional.
