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Forum Discussion
Orbi backhall signal dropping to Zero
When I upgraded to the latest firmware the backhall signal started to drop to zero. It was smooth prior to the upgrade. This has to degrade performance. See below. What can be done?
Just updated my support case with the following.
"Prior to one week ago I was having nothing but problems with my Orbi system and one satellite. The other satellite was unplugged. I have the current beta firmware installed.
Dropped packets which interrupts Webex, VoIP, gaming. I was also experiencing disconnects on iOS devices, MacBooks, an iMac and a Windows 10 laptop.
One week ago I decided to do a little experiment. I disconnected my 2nd satellite and have only been using my Orbi router. No satellites connected. This required me to move the router from the unfinished basement to the main level so wifi coverage was better throughout my household.
I've experienced no disconnects in this time. I've experienced dropped packets but not enough to even register anything over 0%. No interruptions and my wife and kids are not after me because the wifi is up and down. This week has been peaceful.
So...what is the deal Netgear? The Orbi router + one satellite was very bad and adding another satellite was a nightmare. Contention between the satellite & router? Backhaul issue between the router and satellites? Netspot did show the backhaul signal was up and down when I had one satellite connected. Is there a steering issue?
Both the backhaul and steering come into play when a satellite is introduced. No satellite, no need for a backhaul. No satellite, no need for steering as the only thing for a wifi device to connect to is the Orbi router.
So which is it? Is it the backhaul, steering or both?"
"Prior to one week ago I was having nothing but problems with my Orbi system and one satellite. The other satellite was unplugged. I have the current beta firmware installed.
Dropped packets which interrupts Webex, VoIP, gaming. I was also experiencing disconnects on iOS devices, MacBooks, an iMac and a Windows 10 laptop.
One week ago I decided to do a little experiment. I disconnected my 2nd satellite and have only been using my Orbi router. No satellites connected. This required me to move the router from the unfinished basement to the main level so wifi coverage was better throughout my household.
I've experienced no disconnects in this time. I've experienced dropped packets but not enough to even register anything over 0%. No interruptions and my wife and kids are not after me because the wifi is up and down. This week has been peaceful.
So...what is the deal Netgear? The Orbi router + one satellite was very bad and adding another satellite was a nightmare. Contention between the satellite & router? Backhaul issue between the router and satellites? Netspot did show the backhaul signal was up and down when I had one satellite connected. Is there a steering issue?
Both the backhaul and steering come into play when a satellite is introduced. No satellite, no need for a backhaul. No satellite, no need for steering as the only thing for a wifi device to connect to is the Orbi router.
So which is it? Is it the backhaul, steering or both?"
