NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi backhall signal dropping to Zero
When I upgraded to the latest firmware the backhall signal started to drop to zero. It was smooth prior to the upgrade. This has to degrade performance. See below. What can be done?
st_shaw, first thanks again for posting more results. From reading the inSSIDer blog it sounds like those they list are only some they know will show a hidden SSID. It sounds like if the adapter did not support hidden SSID's then it would show nothing instead of a dropping signal. Personally I don't think it has anything to do with the ability to read the signal but it has everything to do with the scanning interval.
In those graphs you posted, it shows several minutes and a drop that lasts might not show up. The images I posted were probably 30 seconds max for the entire graph.
I'm not quite ready to buy a new adapter because I can already see the backhaul just fine and it looks exactly the same on every device I've tried. You may very well have a backhaul that doesn't drop but that would make you the first with those results.
If connections were solid and I had no disconnects, I wouldn't care what the backhaul was,doing. But as long as my Wi-Fi is dropping constantly when I connect to the satellite, I'm going to keep blaming the backhaul which is also dropping on my Orbi at least. If the backhaul is stable and we are all reading the graphs wrong, Netgear should be jumping up and down telling us this so we can stop the witch hunt. But of course they blatantly ignore any mention of the backhaul except for the one post saying to contact support. This sure seems like a hardware fault and users are considering a class action suit over it. Netgear could easily **bleep** that in the bud if it's nothing to worry about.
I have not run any file transfer tests but I have done a simple ping test to google from a satellite connected laptop and the results are erratic. Around 20ms for multiple pings and then close to 1s out of nowhere.
In those graphs you posted, it shows several minutes and a drop that lasts might not show up. The images I posted were probably 30 seconds max for the entire graph.
I'm not quite ready to buy a new adapter because I can already see the backhaul just fine and it looks exactly the same on every device I've tried. You may very well have a backhaul that doesn't drop but that would make you the first with those results.
If connections were solid and I had no disconnects, I wouldn't care what the backhaul was,doing. But as long as my Wi-Fi is dropping constantly when I connect to the satellite, I'm going to keep blaming the backhaul which is also dropping on my Orbi at least. If the backhaul is stable and we are all reading the graphs wrong, Netgear should be jumping up and down telling us this so we can stop the witch hunt. But of course they blatantly ignore any mention of the backhaul except for the one post saying to contact support. This sure seems like a hardware fault and users are considering a class action suit over it. Netgear could easily **bleep** that in the bud if it's nothing to worry about.
I have not run any file transfer tests but I have done a simple ping test to google from a satellite connected laptop and the results are erratic. Around 20ms for multiple pings and then close to 1s out of nowhere.
I am sure Netgear Engineering has read about this issue on this thread so what has Netgear has to say? how is it going to be fixed after internally reproducing It? do we get a Refund? A Hardware upgrade(with the fix)? Or just simple denial?