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Forum Discussion
Orbi backhall signal dropping to Zero
When I upgraded to the latest firmware the backhall signal started to drop to zero. It was smooth prior to the upgrade. This has to degrade performance. See below. What can be done?
Doug makes some strong points here.
Just some thoughts:
Why are you guys thinking the one scanning software with a specific adapter on a specific device is the setup that is accurate while every other configuration shows backhaul instability? I would think that one scenario where it looks stable is the outlier of all these tests.
It's also weird that no other hidden network from any router shows drops. If the software and adapters cant read hidden SSIDs correctly, why is orbi the only one dropping?
Finally, it seems premature to brush off this backhaul problem since 90% of troubleshooting posts refer to problems from the satellite exclusively. Doesn't that point to the backhaul as it's the sole source of data going to the satellite?
Just some thoughts:
Why are you guys thinking the one scanning software with a specific adapter on a specific device is the setup that is accurate while every other configuration shows backhaul instability? I would think that one scenario where it looks stable is the outlier of all these tests.
It's also weird that no other hidden network from any router shows drops. If the software and adapters cant read hidden SSIDs correctly, why is orbi the only one dropping?
Finally, it seems premature to brush off this backhaul problem since 90% of troubleshooting posts refer to problems from the satellite exclusively. Doesn't that point to the backhaul as it's the sole source of data going to the satellite?
there are some different issues at this time and the one we are referring to is the orbi router and sat that is perfectly stable yet reports with the apps that the signal drops in and out constantly as shown in the pics above
where testing shows that the backhaul signal by doing some form of transfer has no issue but the testing app shows the drops , this is a specific reporting issue and compatability issue with certain adapters and the drivers in the app's
others have different issues that do certainly drop the connection and or clients but with regards to this situation they are not related
The latest firmware is out with alot of dissconnect fixes can someone that is having backhaul drop outs let me know if this firmware has resolved this issue for you? If not we would like to work with you on the issues.
Thanks
DarrenM
Had backhaul drops... new firmware seem to correct mine, so far. I hope it doesnt effect through-put... But so far.. I am Happy!
Let me know if you need something tracked or tested.
The connectivity issue is perplexing. Until this weekend I was of the opinion that I was having intermitent ISP issues because my phone (comcast Voice - Voice over cable) was also intermittently dropping and that is in front of the Orbi. I have also had internet issues with my PC that is hardwired (but uses the RBR50).
This weekend, however, things changed. The Brother printer in my office now connects and disconnects from WiFi for extended periods. When that happens re-running setup shows no wifi SSID for Orbi. During that same period my android phone lost wifi a few times, and my apple users complained loudly that "the wifi sucks, it won't stay up".
Also, my wife has reported that cell signal (which is acquired from a VZ network extender connected to the Orbi Satellite) has been terrible since the Orbi install. I considered it anecdotal since I wasn't experiencing it on my Samsung Note 4, but my son, his GF and daughter (also iPhone) all joined in backed her statement, cell reception has sucked since Orbi.
I'll probably upgrade to 1.12.x.x. and see if that helps. but it definitely appears that 1.11.0.20 has issues, and the reports of things being fine for an extended period then failing and/or being much worse for specific devices are accurate.
RBR50 / RBS50 FW 1.11.0.20
OS: Win7 | 26 devices, 14 wireless | Router and Sat. about 50 horizontally, 6ft vertically. (one wall, one floor)Can anyone who has upgraded to the latest firmware for the Orbi Routers/Sats confirm that this has fixed the dropped signal issues? I am contemplating on purchasing this system but I want to confirm that this issue has been resolved before spending this kind of money on a mesh system. I am wondering why none of the professional reviews that I've read online don't mention this dropped signal issue with the the Netgear Orbi system. I am also looking at the competitors and wondering if anyone else who had the competitors' mesh systems experienced similar dropouts with them?
