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Forum Discussion

Quincy56's avatar
Quincy56
Tutor
Jul 10, 2019

Orbi blocking Candy Crush with Facebook?

We just tried connecting Candy Crush on two iPads to Facebook.  The app said it could not connect.  The iPads have cellular, so we disconnected from our WiFi (Orbi) and we could connect just fine.  ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 10, 2019

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Is this the only app that seems to be blocked? 

Quincy56's avatar
Quincy56
Tutor
Jul 10, 2019

Router Firmware Version
V2.3.1.60 

 

So far this seems to be the only thing we noticed being blocked.  However on my iPad just now it seems to be working again.  

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 10, 2019

    What is the Mfr and model# of the ISP modem the NG router is connected too?

    • Quincy56's avatar
      Quincy56
      Tutor
      Jul 10, 2019

      It is a Netgear CM700 (owned) on Spectrum cable internet

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jul 10, 2019

        Ok, just checking for any router at the modem. Your good here. 

         

        Might try a factory reset and setup the RBR from scratch as a last resort if this happens again...