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Solved
Orbi blocking location on Home Pod and iPad
It seems that the recent firmware update is preventing my iPad and Home Pod from knowing my location. For example, my iPad can’t figure out what time zone I am in, but if I go to my neighbor’s house,...
My problem resolved itself after I moved. It must have had something to do with my former location.
One of the reasons that can cause such strange -unjustifiable- issues is having double NAT in your network. If your ISP modem is acting as a router and does NATing on the incoming WAN traffic then this can cause different issues since Orbi is also doing NATing. You need to check if you have double NAT.
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)
- If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
- If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,
Hop 1 is 192.168.1.1
Hop 2 is 10.108.128.1
The modem is Arris SB6190. I have a manual, but it does not mention NAT.
You modem is just a modem only so no router here.
FYI about your modem though:
Good luck.
jjoiv wrote:Hop 1 is 192.168.1.1
Hop 2 is 10.108.128.1
The modem is Arris SB6190. I have a manual, but it does not mention NAT.
I am having the same problem as the op. We have two,iPhones that are on the same network, yet still get “location could not be determined”. I also have sent in info to skyhook several times without success. My configurations is AP. My isp is verizon FIOS.
My problem resolved itself after I moved. It must have had something to do with my former location.
