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Forum Discussion
Orbi Blocking Websites
After returning home and having the orbi offline (4 week) we turned everything back on and are having this issue: -some websites, including the Netgear website, are being blocked. Typical error messa...
I had the same problem after getting new modem. Resetting and reinstalling everything solved the problem for me
Glad it worked for you. Thanks for letting us know.
Enjoy. :smileywink:
Mkus wrote:
I had the same problem after getting new modem. Resetting and reinstalling everything solved the problem for me
So now Orbi is trying what??? Why on the planet it is so hard to set this system so it works as intended? It's not user friendly, and I will do everything to discouraged people from buying it... 'goog job' Netgear!!!
The frustrating thing is, once set up, the ORBI does work well.
As I mentioned earlier, the issue we had is the ORBI was competing with our existing BT (UK telecom) router to issue IP addresses to the components attached to the network, conflicting withe IP addresses the BT router was generating. The result was that we were being asked for passwords to sites that dont require them and in the end we were being blocked from ALL internet access. A local computer services company successfully reset the ORBI settings manually so that the ORBI no longer conflicted with the BT router, by essentially turning off the ORBI router capabilities, leaving it as a straight internal system and we have had no problems since.
What I find beyond belief is that dear old Netgear doesn't engage with the users on this with the ridiculous result that new buyers will be put off and they will have no sales! Come on Netgear, sort it out!
Most users have resolved this issue by doing a reset and setup from scratch.
Other issues are with ISP modems already have built in routers. When this is the case these modems have to be either fully bridged or users need to configure the DMZ. If modems have built in routers, this causes NAT issues and connetion issues. This isn't NG's responsbility in this area. NG does give users the ability to use the Orbi in AP mode of they choose to or have a need to due to there ISP modems having built in routers and maybe limited and have limited access to the modems configuration. Also some modem router combo units may carry the same IP address, 192.18.1.1 and in most cased the Orib will auto detect this and assign something different during the setup wizard process. It's preferred to use stand alone modems when users choose to buy external routers like Orbi. Stand alone help mitigate lots of setup issues and double NAT conditions. However in most cases modem/routers work with Orbi if the DMZ on the modem is used. I've set this up many times and had zero issues with it. However, if I see a chance, I will bridge the modem if it supports it.
Modem Combo Units:
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
TimAUK wrote:
The frustrating thing is, once set up, the ORBI does work well.
As I mentioned earlier, the issue we had is the ORBI was competing with our existing BT (UK telecom) router to issue IP addresses to the components attached to the network, conflicting withe IP addresses the BT router was generating. The result was that we were being asked for passwords to sites that dont require them and in the end we were being blocked from ALL internet access. A local computer services company successfully reset the ORBI settings manually so that the ORBI no longer conflicted with the BT router, by essentially turning off the ORBI router capabilities, leaving it as a straight internal system and we have had no problems since.
What I find beyond belief is that dear old Netgear doesn't engage with the users on this with the ridiculous result that new buyers will be put off and they will have no sales! Come on Netgear, sort it out!