NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi Blocking Websites
After returning home and having the orbi offline (4 week) we turned everything back on and are having this issue: -some websites, including the Netgear website, are being blocked. Typical error messa...
Like many of you, I am stumped, too.
Out of the blue one day, on my RBR 50, I was unable to log on to my very own email and website, wirelessly. I could plug directly into the cable modem and it would work. My cellphone could log in via data minutes.
I've tried configuring the Orbi as some suggested. Rebooted. Reinstalled. Nothing works.
Traceroute shows me where the bottleneck is, i.e. which ISP is not passing the packets through but what good does that do me?
I don't have a cable modem/router duo, so that cable modem is not sending DNS addresses that conflct with Orbi.
Some have suggested re-installing a previous firmware. I have the latest. Where would I find the last one that worked?
I"ve tried resetting the DNS to 8.8.8.8. No dice.
The only thing THAT WORKS is using a VPN CONNECTION. Isn't that weird?
I"ll be looking for another router solution pretty soon.
I so wanted this hardware to work...
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
Orbi is not blocking any sites for me...
iflatow wrote:
Like many of you, I am stumped, too.
Out of the blue one day, on my RBR 50, I was unable to log on to my very own email and website, wirelessly. I could plug directly into the cable modem and it would work. My cellphone could log in via data minutes.
I've tried configuring the Orbi as some suggested. Rebooted. Reinstalled. Nothing works.
Traceroute shows me where the bottleneck is, i.e. which ISP is not passing the packets through but what good does that do me?
I don't have a cable modem/router duo, so that cable modem is not sending DNS addresses that conflct with Orbi.
Some have suggested re-installing a previous firmware. I have the latest. Where would I find the last one that worked?
I"ve tried resetting the DNS to 8.8.8.8. No dice.
The only thing THAT WORKS is using a VPN CONNECTION. Isn't that weird?
I"ll be looking for another router solution pretty soon.
I so wanted this hardware to work...
Thanks for the reply. To answer your questions.
Orbi: RBR50
ISP Modem: Arris TM1602 Cable Modem
ISP: Optonline.net
Firmware: 2.3.1.44
Orbi in Router Mode.
An IT troubleshoorter, upon hearing of my problems, had this interesting lead, about his ad blocking software he uses, called Pi-Hole, and how it he detected a block on my account.
>>>>>>>>>
"Basically Pi-Hole is an ad-ware blocking system that you install to protect your network, as opposed to individual machines.
All DNS requests on the network go through Pi-Hole for analysis.
You add pre-configured ‘blocklists’ to tell Pi-Hole what typical / suspected ad-serving domains to block.
On my setup I have over 60 different blocklist’s installed and when I tried to access your domain, Pi-Hole blocked it.
The Safari browser came up with the typical ‘Could not connect to server’ error message.
When I checked the logs, your domain appeared in x2 of my installed blocklists.
Once I whitelisted your domain in Pi-Hole, you became ‘reachable’ for all the devices on my network.
From your description of the issues you were having it seemed to me that Pi-Hole, or a similar mechanism, was at play somewhere on your network.">>>>>>>>>>>>>>
As I don't have Pi-Hole installed, I'm not sure it's on my end.
Bottom line: seems lots of folks are suffering from the same Orbi problem. Maybe it's a firmware upgrade issue. Maybe I need to wipe out and reinstall firmware from scratch instead of just upgrading it.
Running a traceroute on my website: www.iraflatow.com, yields the packets being blocked at the same server all the time, as it times out:
s97.n248.n204.n199.static.myhostcenter.net (199.204.248.97) 37.206 ms 40.564 ms 39.479 ms
Whatever it is, as long as I have my VPN working on my Opera web browser, I'm fine. Until I get annoyed enough to go to a newer, better mesh network. When Orbi came out, it was really the only game in town and it worked fine. .
But I appreciate your kind interest...as a lifelong geek...I would love to wriestle this to the grown..but life is too short. :smileyfrustrated:
If you don't have PiHole installed then it shouldn't be any issue with or with out VPN. I only have 1 user that uses VPN for work on the system at home. ALL others are non VPN and have access to full internet resources.
Has a factory reset been performed since the FW update to v44?
Have you powered OFF your ISP modem for 1 minuted then back on. Power OFF the RBR as well then back ON after the modem is re-synced with ISP services?
I'm using a C7800 in modem mode with the RBR 50 connected in router mode. Not using any custome DNS. Auto detecting what I get from my ISP. Cableone.
Have done all of your suggestions. Nothing works.
Perhaps there are special settings in the modem that I have not set correctly?